What is the CQC?
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England.
It monitors, inspects, and regulates services to ensure people receive safe, effective, compassionate, and high-quality care.
As a registered provider, ICare Resource Limited meets all CQC’s Key Lines of Enquiry (KLOEs) and works proactively to maintain full compliance.
Our CQC Commitment
Care You Can Trust — Backed by Regulation.
Regulated Provider
We are registered with the CQC to provide personal care services in the UK.
Safe Practices
Our team follows strict infection control, safeguarding, and medication protocols.
Well-Led Organisation
We operate with strong leadership, clear governance, and an open culture.
Person-Centred Care
Our care plans are built around each individual's needs, preferences, and dignity
Continuous Improvement
We monitor service quality, conduct regular audits, and respond to feedback.
Full Documentation
All assessments, care plans, incident logs, and policies are up-to-date and audited.
At ICare Resource Limited, compliance isn’t just a checklist — it’s a daily commitment to safety, quality, and respect. Our CQC standards are not the finish line, but the foundation of the care we proudly deliver every single day
What Our Compliance Covers
Our regulatory framework spans every area of our care delivery:
- Safeguarding Adults & Children
- Medication Administration & Recording (MAR)
- Risk Assessments & Manual Handling
- GDPR & Confidentiality Policies
- Infection Control Procedures
- Complaints & Escalation Protocols
- Mental Capacity & Consent Compliance
- Regular Staff Training & Supervision
- All staff are DBS-checked and trained on mandatory care modules.
Our Inspection Readiness Process
We carry out regular internal checks to ensure compliance with CQC’s 5 Key Questions:
Safe?
Risk assessments, emergency procedures, and staff checks
Effective?
Trained staff, outcome-focused care, evidence-based practices
Caring?
Respectful support, dignity in delivery, client satisfaction
Responsive?
Fast onboarding, tailored care, proactive issue resolution
Well-Led?
Transparent leadership, robust systems, staff accountability
- We regularly review policies and audit client feedback to remain responsive.
How Clients Benefit From Our Compliance
Compliance You Can Trust. Care You Can Rely On.
Peace of Mind
Families feel confident their loved ones are in safe hands.
Consistent Care
Every visit follows clear, safe, and professional standards.
Transparency
We keep everything open — from reports to communication.
Emergency Ready
Trained to act quickly in urgent or sensitive situations.
Trusted Partner
Recognised by councils, NHS bodies, and social workers.
Quality Focused
We monitor, improve, and adapt care as needs change.
- Ready to get started?
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FAQs - Your Questions, Answered
Everything you need to know about our care, compliance, and commitment to excellence.
About Our Registration
Q: Is ICare Resource Limited officially registered with the CQC?
A: Yes. ICare Resource Limited is a fully registered and regulated provider under the Care Quality Commission (CQC). We are authorised to deliver regulated activities, including personal care and supported living services. Our compliance is regularly monitored through internal audits and external inspections.
Q: Can I view your CQC report?
A: Absolutely. You can view our latest inspection report directly on the CQC website or request a copy from our office. We’re proud to be transparent about our performance and continuously strive for excellence.
Staff Training & Supervision
Q: How do you train your staff on compliance?
A: Every care worker undergoes comprehensive onboarding, including mandatory e-learning, shadowing, and in-person induction training. Topics cover safeguarding, infection control, GDPR, medication handling, and more.
Q: How often do staff receive refresher training?
A: All staff are enrolled in ongoing professional development, with annual updates on key topics and supervision reviews every 6–8 weeks to ensure practice remains compliant and current.
Safety & Risk Management
Q: What safety measures do you have in place?
A: We conduct full risk assessments for every new service user and home environment. Our carers are trained in safe moving & handling, emergency response, and infection prevention procedures.
Q: How do you manage medication safety?
A: Our team follows a strict Medication Administration Record (MAR) protocol, with checks and balances in place to prevent errors. We also train carers on spotting side effects and reporting concerns.
Quality Assurance & Governance
Q: How do you ensure care quality remains consistent?
A: We conduct regular spot checks, client satisfaction surveys, and supervisory reviews. Our care coordinators audit all care plans, logs, and incident reports as part of our quality assurance cycle.
Q: Do you have a complaints and escalation process?
A: Yes. Clients can raise any concern via phone, email, or through our complaints form. All complaints are acknowledged within 24 hours and investigated in line with our policy, with feedback provided promptly.
Data Protection & Confidentiality
Q: How do you protect personal data?
A: We follow UK GDPR regulations to the letter. All personal and health-related data is stored securely on encrypted systems, accessible only to authorised personnel.
Q: Can families access care logs and updates?
A: Yes. With consent, we can provide family members with regular updates and digital care logs, ensuring transparency and peace of mind.
Speak to Our Care Team Today!
We’re here to help you or your loved one receive high-quality, compassionate support at home. Whether you’re exploring personal care, supported living, or specialist care, our team will guide you through every step.
We aim to respond to enquiries within 24 hours. For urgent care planning, please call us directly.
- 0203 355 2088
- 0737 625 5173 (After Hours)
- info@icareresourceltd.com
All enquiries are confidential. No obligation. No pressure.