We provide care to private service users as well as local authority service users in your own home. We will meet you prior to commencing your care package to discuss your exact requirements and ensure the services we provide are tailored to suit your specific needs. 

Our holistic approach to care includes liaising with other care professionals to ensure that our Care Plan will fully meet the needs of the client. This feedback can help prevent deteriorating health issues and consequently reduce hospital admissions.

All client records are digital, making them easier to access for staff and quicker to complete. All the completed digital care plans, activities, documentation and rota’s are viewable by family, or next of kin that has authorised access. This provides honest and transparent care.

Care plans incorporate risk assessments for each client at the onset of care and altered when review arises at scheduled intervals. ICare’s real time monitoring system enables time monitoring of care delivery – giving the exact length of visit plus the time the visit starts and ends. Care invoices are raised from the same system maintaining total transparency.

As our aim is to enable the people we care for to remain living in their home, whilst encouraging them to participate in life and social activities as much as possible. These activities can make a real difference to their life in general so we enable our carers to take time with clients, to chat and do the things that really matter to them and us. That’s why our minimum care call is 30 minutes. This gives adequate time for a good period of social interaction and allows for all care needs to be met. The clients have more time to do what they ‘want’ with the help of the carer, without feeling pressurised to rush. This reduces the incidence of accidents and falls and decreases the likelihood of loneliness or depression.

Our Carers are matched to clients based on their needs and background. Our objective is for a relationship/bond to develop and for this reason we designate a team of carers to each client so they get used to a friendly face. This also helps maximise our ability to spot any changes since our last visit. Delivering ‘just good care’ isn’t easy, but it is expected, and on that basis we aim to achieve it.