What Is Move-On / Step-Down Support?
Move-On (also known as Step-Down) Support is designed for individuals moving from hospitals, residential care, or supported accommodation into more independent living environments. It bridges the gap between full-time support and self-sufficiency, offering a gradual, structured pathway to independence.
Our service is ideal for adults aged 18 years and above who are ready to take the next step but still require practical guidance, emotional support, and monitored safety.
Support You Can Expect
The Right Support, Right When You Need It.
We provide fully customised support in a safe, homely environment, with access to:
Accommodation
Private, furnished rooms or flats in safe settings.
Wellbeing Support
Emotional support and mental health guidance.
Life Skills
Help with cooking, cleaning, and routines.
Work & Study
Support with jobs, training, and education.
Money Support
Assist with daily budgeting and benefits.
Key Sessions
Regular one-to-one reviews and personal goal setting.
Move-On Prep
Guidance for client living independently.
Community Links
Motivational Group activities and local engagement.
At ICare Resource Limited, we don’t just provide support — we prepare you for independence. Whether you’re transitioning from residential care, hospital, or a high-support setting, our team is here to guide you every step of the way.
Who We Support
Our clients typically include:
- Adults discharged from inpatient mental health units
- Individuals leaving residential care or high-support services
- People in recovery from substance misuse
- Adults with mild to moderate learning disabilities
- Clients stepping down from prison or forensic pathways
- Local authority referrals requiring emergency accommodation
All placements include 24/7 on-call and tailored support packages.
Accommodation Overview
A Safe Place to Settle, A Strong Base to Grow.
Private Rooms
Furnished bedrooms with access to shared kitchen and bathroom facilities.
Included Essentials
WiFi, utilities, and secure entry systems are all part of the package.
Clean & Maintained
Weekly cleaning and property upkeep for a safe, tidy environment.
Welcome Support
Starter packs and help with settling in on the very day you move in.
Great Locations
Properties across various boroughs with nearby transport links and amenities.
Emergency Placements
We provide fast, flexible accommodation solutions for urgent referrals.
- Our accommodation isn’t just a place to stay — it’s a foundation for progress. With comfort, safety, and the right support built in, we help every individual feel at home from day one.
Our Approach
- Person-Centred Planning: Co-produced care plans with clear goals
- Outcome-focused: Supporting each person to work toward full independence
- Multi-Agency Collaboration: Working with social workers, CMHTs, probation, and family
- Culturally Inclusive Practice: Respecting individual identity, religion, gender, and background
- 24/7 Availability: On-site staff or rapid-response team support (depending on location)
Why Families Trust ICare Resource Limited
Care You Can Trust. Support You Can Rely On.
Professional, Trained Staffs
DBS-checked, trained, and compassionate staff.
Person-Centred
Care tailored to individual needs and values.
CQC Approved
Fully regulated, safe, and compliant care delivery.
Clear Communication
Regular updates to keep families informed.
Proven Results
Clients gain independence, skills, and confidence.
Approved Provider
Trusted by NHS Trusts and local authorities.
- At ICare Resource Limited, we go beyond basic support — we build relationships, restore confidence, and empower every individual we care for. That’s why families continue to trust us, year after year.
Referral Pathway
Your step-by-step journey to supported independence.
Referral
Submit a referral online or speak to our team by phone.
Review
We assess the referral within 1–2 working days.
Contact
We reach out to arrange an initial chat or meeting.
Assessment
We carry out a housing needs and support assessment.
Support Begins
Support and tenancy setup starts based on the plan.
Reviews
Regular check-ins ensure evolving care needs.
- Make a Referral
SPEAK TO OUR TEAM
Frequently Asked Questions
Your Questions Matter — Here’s What You Need to Know in a Crisis.
About the Service
Q: What is move-on or step-down support?
A: It’s a transitional supported living service designed for adults moving from high-dependency environments (such as hospitals or residential care) to more independent living.
Q: Who is this service designed for?
A: Adults aged 18+ who need low-to-moderate support while preparing to live independently — including those with mental health challenges, learning disabilities, or substance recovery needs.
Accommodation
Q: What does the accommodation include?
A: Fully furnished rooms, shared communal areas, WiFi, utilities, and secure access. Some properties include en-suite facilities and on-site staff, depending on the location..
Q: Are emergency placements available?
A: Yes. We provide emergency step-down accommodation on short notice, depending on availability and suitability.
Support Services
Q: What kind of support will I receive?
A: Clients receive tailored support that may include personal care, mental health support, key work sessions, life skills coaching, and tenancy readiness training.
Q: Is support available 24/7?
A: Yes. Depending on the site, support may be provided through on-site staffing or 24/7 on-call response teams.
Referrals & Eligibility
Q: How do I refer someone to this service?
A: Referrals can be made through local authorities, NHS discharge teams, probation services, or family/self-referral using our referral form.
Q: What’s the eligibility criteria?
A: Adults over 18 who are ready to begin transitioning toward independence, can engage in structured support, and meet our risk and suitability criteria.
Life After Move-On
Q: How long can someone stay in move-on accommodation?
A: Duration depends on the individual’s progress and placement agreement — typically between 3 to 18 months, with regular care plan reviews.
Q: What happens when a person is ready to move on fully?
A: We support clients with tenancy applications, accessing housing services, and creating transition plans for permanent independent living.
Cost & Funding
Q: Is this service free for clients?
A: Most placements are funded by local authorities or NHS commissioning. Privately funded placements are also available.
Q: What’s included in the cost?
A: Accommodation, utilities, basic provisions, and the agreed support hours — all detailed in the service agreement.
Speak to Our Care Team Today!
We’re here to help you or your loved one receive high-quality, compassionate support at home. Whether you’re exploring personal care, supported living, or specialist care, our team will guide you through every step.
We aim to respond to enquiries within 24 hours. For urgent care planning, please call us directly.
- 0203 355 2088
- 0737 625 5173 (After Hours)
- info@icareresourceltd.com
All enquiries are confidential. No obligation. No pressure.